Delivery Manager

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

What is the purpose of the role? 

As Delivery Manager, you are responsible for delivery of successful projects to our customers across different markets. Develop and lead the Consultancy and Project Management team in delivering Professional Services projects to our clients and to focus on increasing the competence, productivity of our Associates and the performance and effectiveness of the team.  

Engaged in the Sales and Project delivery cycle, gain stakeholders trust and confidence in Keyloop’s ability to deliver and ensure all projects are adequately defined, scoped and supported by appropriate and acceptable contracts. Take oversight for all projects assigned to the team and be ultimately responsible for successful delivery to agreed schedule, commercial and quality commitments, attending customer steering meetings (where required) and acting as customer primary escalation point as required.  

Managing Project Managers and Lead Consultants, you will work cross functionally to engage all areas of the business to align effectively to support the needs of our customer and projects, balancing conflicting priorities to the benefit of the customer and Keyloop.  

The Delivery Manager is well organized, articulate, detail-orientated and commercially aware, with an understanding of business operations, and able to lead and delegate effectively. You take pride and responsibility and have the drive to make things happen to get the job done.  

This role is key to us delivering a first class service to our customers, and requires excellent people and project management capabilities as well as exceptional communication skills. You are an experienced professional, with the drive and experience to make a difference. The role requires an experienced Leader with Delivery Management skills, capable of mentoring and developing the team, managing the cross functional relationships internally, with Co-Delivery Partners and being part of regional PS Management team. You will be expected to challenge the status quo and identify, promote and execute improvement opportunities on a regular basis. The role requires presence, passion and energy.   

Key Duties & Responsibilities  

Strategy & Planning  

• Optimal provision, planning and deployment of expertise and skills, for both current/future demand, to meet Time to Value, commercial and customer expectations 

• Translates Keyloop strategy into an actionable plan to ensure optimal provision of highly valued skilled resources, to meet business objectives 

• Develops (alongside other functions) the successful leverage of various skills pool venues, to ensure immediate and future business needs are optimally met 

• Applies appropriate measures for individual/team results, skills development and retention  

• Ensure compliance with the legal requirements for associates as per specific requirements 

•   Alignment, collaboration, and execution of delivery as agreed with PS Ops & Transformation team. 

• Works with leadership team to ensure clear communication of strategy, targets, and results/progress  

Results Accountability 

• Lead team(s) comprising of expert Consultant staff to deliver services that meet commercial Corp/Functional objectives and goals 

• Manages performance of teams against plan/budget and supports accurate revenue forecasting 

• KPI’s focus and adherence (billability, utilization, rework, CSI, project profitability) 

• Sets high standards of performance for self & others in delivering results and meeting commercial targets 

• Encourages and rewards innovative problem solving 

• Drives results through planning and measurable objectives 

• Uses data to make decisions to drive the business 

• Clearly articulates challenges/opportunities in meeting/exceeding set objectives 

• Provides quality reporting and updates on progress vs targets to key stake holders 

People leadership 

Communication 

• Motivates the team to align to Keyloop’s vision and values 

• Demonstrate flexible style based on culture and settings 

• Communicates organization policies and strategies to the team 

Building Talent (Build capacity for short & long term) 

• Efficient/Effective workforce, best practice standards of Human Capital mgmt. 

• Establishes clear goals and targets 

• Provides timely and productive feedback 

• Supports professional and personal development of consultants 

Relationship building 

• Customer engagement and collaboration with sales, throughout Sales and Delivery lifecycle 

• Collaborates as an effective team player within and across departments 

• Leverages formal and informal networks to accomplish objectives 

• Balances interest of self & team  

Market leadership 

Client focus 

• Actively seeks and applies information about client needs 

• Adopt and suggest improvements of processes and procedures to enhance customer experience 

• Efficient and effective delivery meeting formal/informal SLA’s 

• Adjusts work style to adapt to diverse cultures and expectations 

Bias for growth 

• Willing to take an unpopular stand to challenge the status quo 

• Thoroughly considers options when making decisions 

• Using logic and data to improve performance. 

Skills/ Knowledge & Experience 

• Proven track record of successful people management, leadership skills and people development. 
• Must be very strongly process-driven with a track record of successfully handling considerable change and the ability to work under pressure. 
• Commercially aware with very strong analytical skills. 
• Must have the ability to define and maintain standard end-to-end business processes for the business vertical and work with product team to create efficiently deployable products. 
• Knowledge of the Automotive industry (desirable, not essential)  
• Ability to advise, persuade and influence people in a professional and effective manner 
• Must be able to plan and deliver multiple tasks simultaneously and to effectively organise workload. 
• Must demonstrate outstanding verbal and written communication skills.  
• Open for challenges and striving for continuous improvement, motivating, and engaged 
• A team player who is influential and builds good working relationships across all functions.  
• Flexibility, integrity and problem-solving skills are a pre-requisite to be successful in this role 

Qualifications and languages 

• Bachelor’s degree in business or equal work and thinking level 
• Leadership training and certification 
• PRINCE 2 or PMI certification preferred 
• Language skills appropriate for region and English 

Why join us?

We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity.  We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.