Implementation Consultant - Aftersales

Dubai, DU, AE, 454521

102432

Location: United Arab Emirates

Recruiter: Tyrone Duncan

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Purpose of the role

To act as source of expertise internally and for Keyloop Customers in respective region. Develop, evolve, and retain knowledge to address the delivery requirements for the associated products like DMS, Manufacturer Systems (MS), Country Specifics (CS), Layered Applications, Keyloop acquired products and partner applications. The Consultant will ensure that both external (Keyloop customer) and internal project activities as assigned by Project Managers, Project Lead, Lead Consultant, are deployed to quality and time-managements expectation set forth by the signed order and within the legal frameworks.

The role will engage with customer remote and onsite (alongside other Keyloop teams and functions) - ensuring accurate discovery, documentation, configuration, training and post go-live support in line with Keyloop deployment methodology Surestart.

Also attend product reviews to ensure ongoing skills development, through amongst other methods the maintenance and formalization of knowledge management (collateral/artefacts/testing docs) to meet the current and expected business needs and outcomes.

Role Responsibilities

Standardization, efficiency, and adaptability to evolving product

Embed and maintain a continuously evolving standard blueprint for the delivery of the products
Embed product specifics and processes to ensure continuous readiness of the product knowledge to deliver optimally on projects
Attend product reviews to ensure product alignment to the blueprint and required skills to deploy the product
Provide feedback to product on field data/findings/situations.

Results Accountability

Embed high standards of performance in delivering results
Identify product delivery problem areas and works to resolve the same
Effectively balances priorities to achieve collective business results
Support Lead Consultant to make informed decisions based on facts and 360 perspectives.

Communication

Clear communication and knowledge sharing with internal and external parties
Demonstrate flexible communication style for all internal and external parties
Collaborates as an effective team player within and across departments
Conduct/attend cross-link sessions with other teams
Leverages formal and informal networks to accomplish objectives

Leverage external factors to drive growth

Client focus

Actively seeks and applies information about client needs to internal stakeholders
Suggest processes and procedures improvements to enhance customer experience
Assist peers and Project manager / Project Lead in escalations/technical discussions

Outside-in perspective

Stay informed on external factors and trends.
Welcomes the insights and networks of new associates joining Keyloop.
Adjust work style to adapt to different cultures and expectations.

Bias for growth

Willing to take an unpopular stand to challenge the status quo
Using logic and data to improve performance.
Embraces changes and acts as a catalyst for change.

Key Performance Indicators

Successful delivery of projects - on budget and time with quality
Completing 95% of assignments within the set time frame.
Rework to be less than 4%
Commercial and operational effectiveness - Billable and Productive utilization 80%
Demonstrable internal and customer satisfaction, monitored via regular CSI / feedback.
Frequent and formalized business engagement and recommendations to drive greater adoption of Professional Services.
Provide ideas that reduce time to install / drive efficiencies for Professional Services.
Lead and drive operational excellence (through SureStart and interaction with peers and team members).
Product knowledge through Certifications
Time sheets updated weekly.

Skills / Knowledge & Experience

Must have experience and proven track record in Finance, CRM, Technical or ERP deployments in Consultancy and or SME roles.
Relevant business background and have a proven track record in acting as a key point of contact / SME in product delivery.
Must have the proven ability to define and maintain standard end-to-end business process for optimal delivery of software and in working with other teams to support the customers.
Must be process-driven with a track record of successfully handling considerable change and the ability to work under pressure.
Commercially astute, good business acumen, with strong analytical skills
Knowledge of the Automotive industry (desirable, not essential)
Ability to advise, persuade and influence people in a professional and effective manner
Must demonstrate outstanding verbal and written communication skills
Open for challenges and striving for continuous improvement, motivating and engaged in the role
A team player who is influential and builds good working relationships across teams
Flexibility, integrity and problem-solving skills are a pre-requisite to be successful in this role.

Why join us?

We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.