Global Service Desk, 1st Line Service Analyst

Location:  India 

Recruiter: Nirmala B 

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

The 1st Line IT Service Engineer is the first point of contact for company employees who need technical assistance. Must be able to diagnose, resolve and document Level 1 and 2 incidents. Provide direct support for workstation and user account requests and incidents. 

• Always provide excellent customer service
• Provide first-line technical support to internal employees, assisting them with PC, networking and hardware problems via phone, email, teams or onsite visits
• Providing necessary technical training and advice to internal Employees and your Service Team
• Manage the installation and configuration of workstations, as well as any other equipment under the responsibility of Corporate IT
• Provide support for user account requests and incidents
• Assist different groups across Keyloop
• Ensure SLAs (Service Level Agreements) and KPI’s (Key Performance Indicators) are met
• Taking ownership of end user problems, diagnosing technical issues and resolving them remotely or on-site
• Monitoring, resolving and documenting all service calls via ticket logging in the IT Service Management system
• Maintaining end user security on all systems
• Escalating any issues to second line in a timely, efficient manner (providing all troubleshoot/ diagnostic steps already taken

Why join us?

We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity.  We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.