Bid Management Lead

Location:  South Africa 

Recruiter: Nirmala B 

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Purpose of role

Critical role in supporting the Sales/GTM, PMO, Delivery and Co-Delivery teams and setting them up for success, by providing product delivery definition expertise and prescriptively enabling scope clarity and capture, according to best practice leverage of our products and for our customers.  They are experts who are accountable for supporting the creation of all the artifacts required for successful delivery of all products and continuous optimisation of all processes/outputs that are to be utilised in customer discovery scope discussions and project scope qualification and quantification considerations.

Partnered with the PMO, Delivery and Co-Delivery teams, they will align to ensure they prioritise their work based on the business pipeline to ensure the focus on the highest delivery ROI/Risk.  They will maintain a peer relationship with the Delivery Organisation senior managment team, offering proactive and prescriptive advice, resulting in right first time delivery / outstanding customer success. 

Act as a further source of expertise and guide to consultant skills pools. Assisting the Delivery Organisation to develop, evolve, and retain team(s) of highly skilled, motivated consultants to address the best practice and evolving delivery requirements for the associated products like DMS, Manufacturer Systems (MS), Country Specifics (CS), Layered Applications, Keyloop acquired products and partner applications.

Will assist in sales support, evaluating and estimating customer requests. They will engage with customers (alongside other Keyloop functions) - ensuring accurate scoping, estimating, and planning of delivery, also attend product reviews to ensure products align to requirements/are easy to deploy. Will also assist in the provision of onboarding Product training to our new starters and co-delivery partners.  They are internally and externally recognised as a business contributor, industry and product specialist.

Role Responsibilities.

• Define and maintain a continuously evolving standard blueprint for the successful delivery of the products
• Evaluate product specifics and define processes to ensure continuous readiness of the consultant skills pools to deliver optimally on projects
• Assist sales in pre-sales technical requirement analysis, discovery practices, estimate/service package templates, SOW frameworks and the approach to ensure customer expectations are understood and managed
• Attend product reviews to ensure product alignment to delivery blueprint for the consultant team(s)
• Work with Lead Consultants and Product re product development and provide important feedback loop to product on field data/findings/situations, as well assisting in product launch support and successful knowledge build for the products released in the market
• Focus on realization of Keyloop revenue/profitability/margins
• Ensure the clarity and addressing of the product delivery challenges which can improve commercial outcomes
• Protect and future proof Keyloop, by ensuring both individually and across the consultant skills pools, that expertise and knowledge is assimilated, captured, and maintained in a robust manner
• Collaborates as an effective team player within and across departments, a specialist in solution definition
• Leverages formal and informal networks to accomplish objectives
• Actively seeks and applies information about customer needs –
  • Improves processes/procedures, enhance customer experience/optimize their commercial outcomes
  • Assist project managers in escalations/technical discussions to address client needs

Stay informed on external industry and solution factors and trends

Skills / Knowledge & Experience

• Relevant business background and have a proven track record in acting as a key point of contact / SME in product delivery and delivery bid to bill processes
• Must have the proven ability to define and maintain standard end-to-end business process for optimal delivery of software and in working with product teams to create efficiently deployable products
• Must be able to demonstrate a proven track record of creating and executing on large strategic change
• Must be very strongly process-driven, commercially astute, good business acumen, with very strong analytical skills
• Ability to advise, persuade and influence people in a professional and effective manner
• Must demonstrate excellent verbal and written communication skills 
• A team player who is influential and builds good working relationships across all functions
• Flexibility, integrity and problem-solving skills are a pre-requisite to be successful in this role

Qualifications required
Essential

• Technical / Professional qualification
  • Tertiary 1, e.g. Degree, post graduate qualifications or equivalent experience
  • Qualification in implementing quality process is desirable but not essential. e.g. Six Sigma; Prince2.

Desirable

• Technical / Professional qualifications 
  • Exposure to the automotive industry

Why join us?

We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity.  We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.