Knowledge Management Specialist

Reading , GB, RG1 1NP

101699

Location: United Kingdom

Recruiter: Tyrone Duncan

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Purpose of the role

The Delivery Acceleration Specialist role plays a critical role in setting the PMO, Delivery and Co-Delivery teams up for success by prescriptively shaping best practice in the industry.

They are experts who are accountable for creating and ensuring all the artifacts are available for all products (i.e., configuration documents, checklists, calculators) and providing onboarding Product training to our new starters and co-delivery partners. They are internally and externally recognised as a business contributor as well as industry and product specialists.

Partnered with the PMO, Delivery and Co-Delivery teams, the Delivery Acceleration Specialist will align to ensure they prioritise their work based on the backlog, pipeline, and single points of failure to ensure we focus on the highest ROI. They will maintain an executive relationship with the Head of Co-Delivery, Module Leads and Head of Projects offering proactive and prescriptive advice, resulting in right first time and outstanding customer success.

This will include the following:

Creating all standard documentation for all products required pre-install, during install and post-install.
Developing and providing product master class programs to train new starters and co-delivery partners
Maintain a standard documentation repository aligned with the rest of the business.
Carry out onboarding for all new starters in PS including co-delivery partners.
Update the skills matrix with the new products.
Provide and share monthly roadmaps on when documentation will be available.
Support and be part of the Delivery (and Co-delivery) community to enable knowledge sharing and problem solving.

Role Responsibilities

Deliver high client satisfaction by consistently meeting/exceeding goals and metrics.
Creating and maintaining all standard documentation for all products required pre-install, during install and post-install.
Carry out onboarding for all new starters in PS including co-delivery partners.
Developing and providing product master class programs to train new starters and co-delivery partners up to consultant level.
Bring best practices to each engagement through your deep platform expertise by providing the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs to ensure successful project delivery.
Align closely with PMO, Delivery and Co-Delivery teams by offering templates, artifacts, knowledge, and training.
Successfully manage multiple strategic priorities simultaneously
Show continued professional growth and development.
Act as an advisor on complex issues for Delivery and Co-delivery teams
Partner with the PMO, Delivery and Co-delivery teams to drive continued growth of services and product knowledge.

Skills / Knowledge & Experience

Must be very strongly process-driven with a track record of successfully handling considerable change and the ability to work under pressure.
Commercially aware with very strong analytical skills.
Training, coaching and knowledge transfer skills.
Knowledge of the Automotive industry (desirable, not essential)
Ability to advise, persuade and influence people in a professional and effective manner.
Must be able to plan and deliver multiple tasks simultaneously and to effectively organise workload.
Must demonstrate outstanding verbal and written communication skills.
Open for challenges and striving for continuous improvement, motivating, and engaged.
A team player who is influential and builds good working relationships across all functions.
Flexibility, integrity, and problem-solving skills are a pre-requisite to be successful in this role.

Why join us?

We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.