Account Director

Job Title: Account Director
Location: Virtual, UK (Remote)
Recruiter: Mantosh Ray

Company Overview:
Keyloop bridges the gap between dealers, manufacturers, technology suppliers, and car buyers. We empower automotive dealers and manufacturers to fully embrace digital transformation by creating innovative technology that enhances the car selling process for our customers and improves the car buying and ownership experience for theirs.

We leverage cutting-edge technology to connect our clients’ systems, departments, and sites. Our open technology platform is shaping the future of the industry, using data to help clients increase efficiency, profitability, and customer satisfaction. Want to be part of it?

Sales Team Culture:
Our culture defines who we are and how we are perceived by colleagues and clients. Our daily work is fundamental to delivering a high-performing culture, which includes:

• Acting with integrity, respect, and honesty—doing the right thing for our clients and Keyloop.
• Fostering healthy competition, celebrating successes, learning from failures, and embracing challenges.
• Building strong, lasting relationships with clients, earning their trust by delivering on their outcomes.
• Embracing processes, challenging them for improvements, and using them to guide daily activities.
• Acknowledging that successful selling is a team effort, requiring support from colleagues.
• Continuously developing our professional, industry, and portfolio knowledge to better serve clients and colleagues.

Duties and Responsibilities:

• Build, develop, and retain strong relationships with owners, management teams, and employees of local and national automotive dealer organisations.
• Ensure customer satisfaction at the decision-maker and owner levels within the automotive dealer sector in your region.
• Manage client expectations versus the performance of Keyloop, taking accountability for both.
• Achieve yearly turnover equivalent to the minimum performance quota.
• Grow existing accounts through a relevant business mix.
• Develop a comprehensive understanding of Keyloop products and services, leveraging internal expertise with clients.
• Focus on generating Annual Recurring Revenue (ARR), accounting for first-year recurring revenue minus any legacy contract revenue.
• Demonstrate professionalism within the first three months by:
  • Presenting the Keyloop Company Overview (PPT), highlighting the benefits of partnership.
  • Producing a Business & Sales plan (PPT, Word, Excel).
  • Providing a high-level overview of the DMS and presenting the top 3-4 benefits of main products (PPT).
  • Demonstrating full comprehension of the Keyloop sales process.
  • Producing accurate and meaningful WIP, forecasts, plans, and visit reports.
  • Strategically thinking to increase year-over-year productivity, facilitating double-digit business growth and increasing share of wallet.

Knowledge and Experience:

• Proven experience in strategic sales and planning, including the development of annual sales plans.
• Ability to define territory and sales strategies on a monthly basis for a 12-month timeline.
• Efficient workload planning and time management for automotive dealer prospect visits.
• Balancing client expectations with realistic and profitable performance for Keyloop.
• Self-management and effective allocation of time to prospects, clients, and stakeholders.

Skills and Abilities:

• Strong sales process expertise.
• Ability to identify different behavioural styles.
• Experience in building C-suite relationships and engaging various personas, including influencers and decision-makers.
• Self-managed activity planning, preparation, execution, and recording.
• Identification od Cross-Sell opportunities through effective questioning and market awareness.
• Proficiency in face-to-face board-level presentations and identifying cross-sell opportunities.
• Critical problem-solving skills.
• Experience in negotiating commercial proposals
• Ability to bounce back from setbacks and maintain motivation despite rejection
• Managing SalesForce pipelines with accurate forecasting
• Resilience in overcoming objections.

Energy and Effort:

• Motivated, energetic, and flexible in work approach.
• Committed to completing the entire sales process, not just specific tasks.
• High levels of commitment to clients, colleagues, and Keyloop.
• Diligent in client acquisition, balancing persistence with discretion.
• Strives for exceptional client satisfaction and demonstrates resilience in adversity.

Delivering Results:

• Highly results-driven and determined to achieve outstanding sales outcomes.
• Establishes strong relationships with clients and prospects.
• Measures and drives customer satisfaction while identifying opportunities for Keyloop products and services.
• Persistent in pursuit of results and success.

Relationship Initiation & Development:

• Comfortable initiating and nurturing existing client relationships.
• Utilises interpersonal skills to convert opportunities into closed business.
• Applies persistence to build client confidence in Keyloop solutions.
• Excellent communication skills to articulate solutions, not problems.
• Adapts quickly to new client interactions and develops a rolling contact plan.

Problem Solving:

• Broad understanding of clients’ businesses and current IT provisions, linking them to Keyloop products and solutions.
• Strong analytical skills and ability to present complex problems simply.
• Motivates internal teams to deliver optimal solutions.
• Takes responsibility for problem resolution and demonstrates flexibility in approach.

Influencing:

• Convinces clients of the importance of appropriate IT systems for business success.
• Positions Keyloop as the best solution in the market.
• Flexible and creative in identifying business opportunities.
• Confidently presents the benefits of Keyloop solutions, adjusting sales strategies as needed.

Why Join Us?
We’re on a journey to become market leaders, offering incredible opportunities to collaborate with industry experts globally. Work with innovative products and services while receiving the training and support you need to adapt to changes and explore different career paths. Join Keyloop and shape your career your way.

An Inclusive Environment to Thrive:
We’re committed to fostering an inclusive work environment that respects all dimensions of diversity. We promote a culture that celebrates different employees and lifestyles every day.

Be Rewarded for Your Efforts:
We believe in rewarding performance. Our pay and benefits reflect this, designed to attract the best talent. We encourage everyone to explore growth opportunities through investment in development and a supportive, collaborative culture.